How to check whether TextSight is operating normally, and how to reach us if something isn't working for you.
The page you are on now is a static page. It explains how status is reported and how to reach a person, but it cannot tell you whether TextSight is up at this moment — only the live page can do that. If the two ever disagree, the live page is right.
The live page shows three things:
What we commit to is written into the Terms of Service rather than left as a marketing line. In short: we aim for 99.9% monthly uptime, Enterprise agreements carry a contractual 99.95% SLA with service credits if it is missed, and planned maintenance is announced 72 hours ahead on the live status page. The Terms are the binding version of all three.
We do not publish a running uptime percentage on this page. A number typed into HTML by hand is not a measurement, and it would go stale the moment anything went wrong. The live status page keeps its own record.
During a significant outage the live status page is updated first, because it is hosted separately from the app and stays reachable even when the app is not. Users affected by an incident are answered directly through the support channel below.
Detection runs on dedicated hardware, so a problem there can slow or fail scans while the rest of the site loads normally. If pages open but a scan will not finish, that is worth reporting even when the site looks fine to you.
Check status.textsight.ai first. If nothing is listed there, the problem may be specific to your account or browser, and a report genuinely helps — a lot of issues reach us this way before monitoring catches them.
What makes a report quick to act on: